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Electrical or electronic technical support engineer (degree)

Electrical or electronic technical support engineer (degree)

Engineering and manufacturing

Level 6 - Professional Occupation

Supporting the manufacturing of new products by bringing the product to life and resolving manufacturing problems.

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Reference: OCC0024

Status: assignment_turned_inApproved occupation

Average (median) salary: £53,322 per year

SOC 2020 code: 2123 Electrical engineers

SOC 2020 sub unit groups:

  • 2123/99 Electrical engineers n.e.c.
  • 2124/99 Electronics engineers n.e.c.
  • 2129/99 Engineering professionals n.e.c.

Technical Education Products

ST0024:

Electrical or electronic technical support engineer (degree)

(Level 6)

Approved for delivery

Employers involved in creating the standard:

Jaguar Land Rover, Nissan, BMW, Siemens, Perkins, Rolls Royce, JCB, Babcock, Royal Mail, Toyota.

Summary

This occupation is found in cross sectors such as aerospace, automotive, motorsport, maritime and other engineering or manufacturing sectors. Employers may be directly involved in these activities or as a service provider, original equipment manufacturer or approved solutions provider in large or small to medium organisations providing services such as system or component design or development. 

The broad purpose of the occupation is to support engineering or manufacturing in both diagnostics and problem-solving, assembly and in design and development of electronic or electrical components and systems. Electrical and electronic engineers support the activities involved in bringing a product concept to life and they also resolve issues within the electrical and electronic engineering environment, ensuring that equipment used is operating safely, efficiently and effectively. 

In their daily work an employee in this occupation interacts with a range of other engineers, functions and managers both within their own organisation and their supply chain. They may spend their working day in a variety of locations such as in manufacturing or engineering work areas but with time also spent in an office environment.

An employee in this occupation will operate with autonomy and will be responsible for ensuring that products are launched, produced or delivered on time. They will be responsible for collecting, storing or supplying data in line with organisational requirements. They will also be responsible for ensuring that equipment is functional and may work to strict KPIs. They will also be responsible for keeping up to date with current and developing trends in the sector including developments in technology.  They will have to ensure that their work meets safety and sustainability requirements and legislation. 

Employers involved in creating the standard:

Jaguar Land Rover, Nissan, BMW, Siemens, Perkins, Rolls Royce, JCB, Babcock, Royal Mail, Toyota.

eco

Mid Green occupation

Green themes

Manufacturing

Typical job titles include:

Electrical engineer
Electrical support engineer
Electronic engineer
Electronic technical support engineer
Support engineer
Technical support engineer

Keywords:

Assembly
Automotive
Car
Degree
Product Design
Product Development
Supplier Support
Test Engineering

Knowledge, skills and behaviours (KSBs)

K1: Safety and security legislation, regulations, requirements and standards associated with an electrical and electronic engineering environment. Cyber security and statutory safety standards.
K2: Hazards, risks and safe systems of work in an electrical and electronic engineering environment including design safety of high voltage systems.
K3: Principles and applications of mechanics in an engineering environment: motion, energy and force to ensure that systems and components function safely, efficiently and reliably.
K4: Factors that determine material, equipment and component selection. For example, quality, efficiency, performance, workforce and layout.
K5: Verbal communication techniques. Giving and receiving information. Matching style to audience. Barriers in communication and ways to overcome them.
K6: Principles of mathematics and scientific methods including analytical techniques. Evaluating statistical data, complex numbers and matrices required in an electrical and electronic engineering environment.
K7: Electrical and electronic engineering principles used in the design and development of components equipment and systems including electromagnetism, the laws and theorems that govern electronic circuits: function of common digital and analogue electronic devices, passive circuit behaviour, modelling circuits, active electronic components, transformers, AC/DC, power electronics, motors and drives.
K8: Data collection, storage, and presentation techniques.
K9: Project commercials: delays, changes and impacts.
K10: Techniques used for improving and enhancing electrical and electronic components, equipment and systems: safety, reliability, quality, performance and sustainability.
K11: Problem solving tools and techniques for establishing performance characteristics, for example: Define, Measure, Analyse, Improve and Control (DMAIC), Failure Mode Effect Analysis (FMEA), Plan-Do-Check-Act (PDCA), Fishbone diagrams.
K12: Workplace training and development techniques: personal and professional development. Coaching and transfer of knowledge.
K13: Processes and procedures used to optimise safety, efficiency, performance, productivity and sustainability.
K14: Quality management and assurance processes.
K15: Management of change (MOC) processes: requesting change, determining viability, planning, implementing and evaluating changes to a product, system or component. Use of data to support change. Adherence to MOC, risks and limitations of MOC approval.
K16: Principles of Computer Aided Design (CAD) and the application in an electrical and electronic engineering environment.
K17: Principles and applications of simulation software in an electrical and electronic engineering environment.
K18: Project management techniques for project delivery: planning, cost and budget control, risk, and quality.
K19: Current and emerging technology in an electrical and electronic engineering environment: mechanical and electrical integration, digitalisation, artificial intelligence, Internet of Things, automation, robotics, 3D printing, awareness of cloud computing and cyber security.
K20: Control and instrumentation: principles of analogue and digital control systems including transducer systems and operation; measurement applications and error; principles of closed loop control systems, block diagrams.
K21: Collaboration working methods with stakeholders: best practice, quality and performance measures, issue resolution.
K22: Manufacturing methods, processes and technologies, for example assembling components or sub-systems into finished electrical and electronic equipment or systems.
K23: Teamwork and leadership: negotiation techniques, conflict management and development techniques.
K24: Written communication techniques. Plain English principles. Electrical and electronic engineering terminology. Report writing, presentations, data analysis documentation.
K25: Equity, diversity, and inclusion in the workplace. Unconscious bias.
K26: Environmental and sustainability legislation, regulations and standards associated with an electrical and electronic engineering environment. Carbon zero, recycling and reusability targets.
K27: Project documentation: ownership, company procedures, selection and appropriate use.
K28: Pre-operation checks required on electrical and electronic systems and components.
K29: Digital and embedded system principles including embedded systems and their development, number systems, Boolean algebra, logic gates, logic expressions, combinational logic, analogue to digital and digital to analogue converters, computer and microcomputer systems and architectures.
K30: Principles of software development and testing including coding languages and methodologies used to evaluate and verify the software meets the required specification in an electrical and electronic engineering environment.

S1: Translate conceptual ideas or technical requirements into developmental outcomes, operational designs, or specifications for electrical and electronic projects or programmes of work.
S2: Select, use and apply approved problem-solving methods to solve problems and determine solutions or actions.
S3: Collate, store, use and present data and supporting documentation.
S4: Interpret and produce technical documentation such as schematic and circuit diagrams, engineering drawings or 3D CAD models, simulation models, engineering reports, test reports, fault reports or data analytics.
S5: Observe, record and draw accurate and auditable conclusions from data evidence.
S6: Manage assigned projects or programmes of work, taking into account factors such as planning, safety, quality, cost, performance and sustainability.
S7: Apply processes for project or programme management such as escalation, audit or risk management and risk mitigation.
S8: Comply with statutory and organisational safety and security standards and requirements, supporting safety risk assessments and mitigate any risks identified within the design, manufacture, development or test activity.
S9: Identify and use processes, resources and technologies to complete electrical and electronic engineering projects or programmes of work.
S10: Apply quality management and assurance processes to identify and rectify faults, inaccuracies, discrepancies or unexpected results during the electrical and electronic engineering process.
S11: Carry out pre operations checks of electrical and electronic engineering systems and equipment before use.
S12: Manage continuous improvement activities using techniques such as Six Sigma, 5s, Kaizen, Lean, Kanban, Statistical Process Control or Value Stream Mapping.
S13: Create, maintain and review project documentation. Record and action any non-conformities.
S14: Communicate with others verbally, for example colleagues and stakeholders.
S15: Communicate in writing, for example technical reports, documents and presentations.
S16: Collaborate with colleagues and stakeholders. Manage differing and competing interests with stakeholders.
S17: Identify and complete opportunities for personal and professional development including keeping up to date with current and emerging technology.
S18: Apply and promote policies and practices to support equity, diversity and inclusion.
S19: Consider management of change (MOC) requirements when undertaking electrical and electronic projects or programmes of work.
S20: Comply with environmental and sustainability legislation, regulations and standards associated with the electrical and electronic engineering environment. Uses resources efficiently, for example waste minimisation.
S21: Ensure equipment is managed and maintained.
S22: Optimise processes and procedures, such as relating to safety, efficiency, performance, productivity and sustainability.
S23: Ensure that all systems or equipment has been correctly configured, checked and tested for safe operation, efficiency and reliability.

B1: Promotes a healthy and safe working environment.
B2: Take responsibility for the compliance and quality of work in their area and enable others to meet these standards.
B3: Agile and resilient in dealing with new and changing situations.
B4: Supportive of the needs and concerns of others, especially where this relates to diversity and inclusion.
B5: Committed to maintaining and enhancing competence of self and others through Continued Professional Development (CPD).
B6: Acts in an ethical and professional manner.
B7: Leads by example being an advocate for change and sustainable approaches.

Duties

Duty D1

Lead a safety culture in their defined work area at all times, ensuring their own safety and the safety of others.

Duty D2

Ensure that electrical or electronic engineering projects comply with legislation, compliance testing, regulatory requirements, and sustainability requirements.

Duty D3

Be proactive and take responsibility for identifying, developing and maintaining own personal and professional development.

Duty D4

Work independently or as part of a team to provide specialist electrical or electronic engineering leadership.

Duty D5

Determine the type and level of technical data and information required to complete the electrical or electronic engineering project or task outcome.

Duty D6

Plan, organise and manage resources such as people, equipment, components and data to monitor progress, identify risks and any relevant mitigation to meet project or task outcomes.

Duty D7

Lead and deliver electrical or electronic projects or programmes of work to the agreed requirements, including schedule, quality and budget.

Duty D8

Develop and maintain effective working relationships with stakeholders.

Duty D9

Determine the appropriate problem solving and diagnostic tools and techniques to be used. Lead the problem-solving activity to enable development and modifications or updates to electrical or electronic engineering components, systems or equipment.

Duty D10

Identify and lead electrical or electronic project and improvement activities such as supporting automation, digital transformation and other technological developments.

Duty D11

Produce validated designs, developments, modifications or updates to electrical or electronic systems, equipment or components through computer aided design, modelling, “live” testing or using virtual simulation software to industry standards.

Duty D12

Ensure all project or work programme documentation has been completed correctly and accurately to ensure it meets organisational compliance, industry standards or Key Performance Indicators (KPIs) and traceability requirements.

Duty D13

Produce technical documentation with applicable supporting data or information, as required, to inform project outcomes and decision making.

Duty D14

Identify and share good practice and work collaboratively.

Occupational Progression

This occupational progression map shows technical occupations that have transferable knowledge and skills.

In this map, the focused occupation is highlighted in yellow. The arrows indicate where transferable knowledge and skills exist between two occupations. This map shows some of the strongest progression links between the focused occupation and other occupations.

It is anticipated that individuals would be required to undertake further learning or training to progress to and from occupations. To find out more about an occupation featured in the progression map, including the learning options available, click the occupation.

Progression decisions have been reached by comparing the knowledge and skills statements between occupational standards, combined with individualised learner movement data.

Technical Occupations

Levels 2-3

Higher Technical Occupations

Levels 4-5

Professional Occupations

Levels 6-7

This is the focused occupation.
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Level 6

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Progression link from focused occupation.
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Level 7

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Engineering and manufacturing